Welcome to UdangudiOriginals.com, the online platform of palmpick. By accessing or using this website, you agree to abide by the terms and conditions stated below. If you do not agree with any of these terms, please do not use our website.

1. General Information

Website: UdangudiOriginals.com

Name of the Organization: Palmpick
Contact Number: +91 9486 333 801
Address: 15/2, Church Street, Christianagaram, Udangudi – 628 203, Tamil Nadu, India
We are engaged in the sale of original palm-based products, including karupatti (palm jaggery), palm sugar, and other natural items sourced from Udangudi.

2. Product Authenticity

All our products are sourced directly from trusted local producers in and around Udangudi. We are committed to delivering pure, original, and chemical-free palm products to our customers. Due to the natural nature of our products, slight variations in color, texture, and taste may occur.

3. Pricing and Payment

All prices listed on the website are final and inclusive of applicable taxes unless otherwise mentioned.
Payments can be made via the payment methods available on our checkout page.
Orders will only be processed once payment is successfully received.
4. Shipping and Delivery
We deliver the orders within 2–4 business days of receiving them.
Estimated delivery times may vary depending on your location.
Any delays due to courier services or unforeseen events are beyond our control, though we will support in tracking and resolution.

5. Replacement

We offer replacement only under the following conditions:

The product delivered is damaged during transit.
The product received is incorrect or not as ordered.
To request a replacement:
Contact us within 48 hours of delivery.
Share your order ID, clear photographs of the product, and a description of the issue.
After verification, we will initiate a replacement at no additional cost.
Note: We may request you to return the damaged or incorrect product before sending a replacement.
Returns

Due to the perishable and consumable nature of our products, we do not accept returns unless:

The item is spoiled or unusable on arrival.
You receive a different product than what was ordered.
Return Process:
Report the issue within 48 hours of receiving the item.
Provide proof with photos and a valid reason.
If the return is approved, we will arrange for pickup or guide you on returning the product.
Refunds, if applicable, will be processed to the original payment method within 7–10 business days.
Note: Taste preferences or minor natural variations are not eligible reasons for return or refund.
Cancellation Policy
Orders once placed can be cancelled within 2 hours of placing them, provided they have not been dispatched.
Once dispatched, cancellations are not possible.

Refund Processing Time:
Once your refund is approved, the amount will be credited to your original payment method within 3 to 7 working days. Processing time may vary depending on your bank or payment provider.
Contact Us

For any queries or concerns, please reach out to:

📞 Phone: +91 9486 333 801
📍 Address: 15/2, Church Street, Christianagaram, Udangudi – 628 203, Tamil Nadu
📧 Email: hello@udangudioriginals.com